Help us to reduce telephone waiting times

We apologise for the long waiting times that we have at present when you ring the surgery. This is due to very a high volume of phone calls which are causing waiting times to be longer than everyone would like. We ask that you work with us to address this challenge in the following ways:

Covid vaccinations:

If you have received an invitation from Keele Practice or want to book a 1st covid vaccination please ring the surgery, or you can book into the local hub by ringing 119 or online.

If you have received an invitation from the National Booking Service and do not want to wait until Keele Practice is able to invite you, please ring 119 or go online to book an appointment at one of the local hubs. We are not able to book anyone in who is not due a vaccination.

If your vaccination information is incorrect or missing, you will need to go back to the place where you had the vaccination or ring 119. We are only able to update information if Keele Practice has given you the vaccination.

Test results:

All test results that are arranged by someone at the Keele Practice take 7 days to process. If your test results need urgent attention we will contact you, otherwise please ring after 7 days as abnormal results are prioritised for processing, which may mean that you will have to ring back multiple times. We do not have access to any results that are arranged by the hospital or anyone else, you will need to ring whoever has arranged them for your results.

Repeat prescriptions:

You must nominate a pharmacy which is convenient to you to collect your prescriptions as all repeat prescriptions are sent electronically to the pharmacy. To do this, ring or call into the pharmacy where you want to collect your prescription and arrange this.

All repeat prescriptions take 48 working hours to process at the practice. If for any reason we are unable to process your repeat prescription we will contact you. Your nominated pharmacy is able to advise you when to collect your prescription from them. We are not able to advise you about this.

You can order, and track when your prescription has been sent to the pharmacy on the NHS App or Patient Access.

You can also order your prescription by emailing docman.m83670@nhs.net (making sure you add your full name, address, DOB, name of medication and the strength) or visiting the surgery.

Hospital appointments:

You will need to contact the hospital or relevant dept directly, as we have no access to the hospital appointment system or a priority phone line into the hospital

NHS App:

If you have any queries relating to the NHS App, you will need to ring 111 as we have no access to the NHS App or any of its functions.

Thank you very much for you co-operation.



 
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