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Keele PracticeHealth CentreKeele UniversityNewcastle-under-Lyme, Staffs, ST5 5BGTel: 01782 753550
The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.
Security PIN code
In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.
You can read more about Patient Access security PIN codes.
Mobile phone number
We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data.
Find more information about adding and verifying mobile numbers.
We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. However, it’s still possible that some patients might contact your surgery. If this happens please simply ask them to visit our Patient Access support site where they can contact us directly.
Easy Read Coronavirus Leaflet - How to Stay Safe
Easy Read Coronavirus Leaflet - Coronavirus and health issues
Easy Read Coronavirus Leaflet - What if you get ill?
Over the counter medicines for festivals and holidays
£10 well stocked medicine cabinet
Prescribing over the counter medicines is changing
We run a range of clinics during surgery hours. For an appointment or further details, please call our reception. All the clinics are mixed to enable you to book a time that is suitable for you. The following clinics are available:
Primary care services not available at our practice are provided by NHS North Staffordshire. Telephone 0845 602 6772
Stoke-on-Trent GUM clinic, Tel 0300 7900 165.
Call 0300 123 1463
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment.
YOUR LOCAL PHARMACIST
Your local pharmacist will be able to give you free health advice at any time – you don't need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS Direct for details.
HAYWOOD NHS WALK–IN CENTRE
You can also see an experienced nurse for treatment of minor injuries and illnesses, seven days a week, 7am until 10pm Mon – Fri, and weekends and Bank holidays 9am until 10pm at The Haywood Walk–in Centre, High Lane, Chell, Stoke on Trent. Telephone: (01782 581112). You do not need an appointment.
LEEK MINOR INJURIES UNIT
Minor Injuries Unit, Leek Morelands Hospital, Ashbourne Road, Leek, ST13 5BQ. This is a nurse–led unit where you can be seen for minor injuries and any minor illness. The unit is open every day from 8am –8pm. No appointment needed. For details ring 01538 487104. The unit can also be contacted through the Access Line 08456 003 003.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
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