Appointments

Specialist Nurse Practitioners based in our practice treat patients for a wide range of common conditions. You can expect to see them within two working days. You can see the Nurse Practitioner for the following problems-

-Coil Removal

-Tonsilitis/Sore Throats

-UTI's

-Contraception (Initiation & change)

-Emergency Contraception

-Female Problems

-Skin Infections/Rashes (including Eczema, Psoriasis etc)

-Earache

-Hayfever

-Thyroid Problems

We also have a Practice Nurse that you can see for the following problems

-Asthma reviews 

-Diabetic reviews

-COPD

-Hypertension BP checks

-CHD

-CVA/Stroke

-Smears

-Swabs

-Coil Checks

-Pill repeats

-Injections (Depo, B12, Zoladex Implants, Prostap, Testosterone)

-Travel Vaccinations

-Baby/Child Immunisations

-Ear Checks/Syringing

-Wound checks/dressings & Removal of sutures

• Urgent cases are seen on the day, and may be triaged by either the Specialist Nurse Practitioner or GP.
• If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don't need an appointment within two working days, you also have the option to book in advance if this is more convenient for you.

• Say immediately if your call is an emergency.
• Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
• You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given
• You can go online to ask questions, Report symptoms and upload photos. For more information contact reception.

Enhanced Access

We have access to these appointments for Patients on a Saturday located at Kingsbridge & Madeley. These are bookable through Keele Reception.

Extended Access

These are various appointments throughout the week located at Bradwell & Basford for patients these are bookable via Keele Reception.

Extended Access Sites

• https://www.northstaffsccg.nhs.uk/your-services/extended-primary-care-services
• https://www.stokeccg.nhs.uk/stoke-your-services/extended-primary-care-services

You can help us by:

• Being on time for your appointment
• Letting us know if you need to cancel
• Calling for a home visit or urgent appointment before 10am
• Ringing for test results after 2.00pm

If you cannot attend your appointment, please ring and cancel as soon as possible to enable us to offer the appointment to another patient

GP Services offers patients registered with our practice a full GP service when our practice is closed. For urgent advice and treatment, telephone 111.

Thursday Afternoons

The practice's phone lines are covered by our colleagues from North Staffordshire GP Federation on THURSDAY AFTERNOONS. If you need anything between 1pm and 6:30 pm on a THURSDAY (only these times and only on a Thursday) then please ring 01782 651651. At all other times, please ring the practice as normal or 111 when the practice is closed. Many thanks.

Home Visits

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason we ask patients to come to the practice if at all possible. However, We can visit you at home if your condition means you cannot attend one of our practices. Please ring before 10am to arrange a visit and let us know if your condition is urgent.

EVENING, EARLY MORNING AND WEEKENDS

GP Services offers patients registered with our practice a full GP service when our practice is closed. For urgent advice and treatment,

telephone 111

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the Direct Gov website (where this information was sourced)

Teaching/Training of Health Care Professionals

The practice is sometimes involved in the training process of health care professionals. From time to time you may be asked prior to your consultation if a trainee may be present during your consultation. If you do not wish this person to be present please inform reception before your consultation so that the trainee may leave before you go in for your appointment.