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Keele PracticeHealth CentreKeele UniversityNewcastle-under-Lyme, Staffs, ST5 5BGTel: 01782 753550
The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.
Security PIN code
In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.
You can read more about Patient Access security PIN codes.
Mobile phone number
We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data.
Find more information about adding and verifying mobile numbers.
We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. However, it’s still possible that some patients might contact your surgery. If this happens please simply ask them to visit our Patient Access support site where they can contact us directly.
Easy Read Coronavirus Leaflet - How to Stay Safe
Easy Read Coronavirus Leaflet - Coronavirus and health issues
Easy Read Coronavirus Leaflet - What if you get ill?
Over the counter medicines for festivals and holidays
£10 well stocked medicine cabinet
Prescribing over the counter medicines is changing
Patients can now see a GP, Nurse Practitioner, and Practice Nurse (only for chronic disease reviews and pill checks at present) for routine appointments at Bradwell Hospital, Longton Cottage Hospital, Leek Moorlands Hospital, Haywood Hospital and Hanley Extended Access Centre. Appointments can be made by ringing the practice during usual opening hours. Appointments will be available between 4.30pm and 7.45pm Monday to Friday; between 9.15am and 3.45pm Saturday and Sunday
The surgery will be closed on:
During this time please ring 111.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
With effect from 12th March 2013 please call 111 for out of hours services. This replaces NHS direct in the area.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.