Choose well - Where to attend.
Covid-19 vaccination - what can you get?
Help us to reduce telephone waiting times
We apologise for the long waiting times that we have at present when you ring the surgery. This is due to very a high volume of phone calls which are causing waiting times to be longer than everyone would like. We ask that you work with us to address this challenge in the following ways:
Covid vaccinations:
If you have received an invitation from Keele Practice or want to book a 1st covid vaccination please ring the surgery, or you can book into the local hub by ringing 119 or online https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ . If you have received an invitation from the National Booking Service and do not want to wait until Keele Practice is able to invite you, please ring 119 or go online https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ to book an appointment at one of the local hubs. We are not able to book anyone in who is not due a vaccination.
If your vaccination information is incorrect or missing, you will need to go back to the place where you had the vaccination or ring 119. We are only able to update information if Keele Practice has given you the vaccination.
Test results:
All test results that are arranged by someone at the Keele Practice take 7 days to process. If your test results need urgent attention we will contact you, otherwise please ring after 7 days as abnormal results are prioritised for processing, which may mean that you will have to ring back multiple times. We do not have access to any results that are arranged by the hospital or anyone else, you will need to ring whoever has arranged them for your results.
Repeat prescriptions:
You must nominate a pharmacy which is convenient to you to collect your prescriptions as all repeat prescriptions are sent electronically to the pharmacy. To do this, ring or call into the pharmacy where you want to collect your prescription and arrange this.
All repeat prescriptions take 48 working hours to process at the practice. If for any reason we are unable to process your repeat prescription we will contact you. Your nominated pharmacy is able to advise you when to collect your prescription from them. We are not able to advise you about this.
You can order, and track when your prescription has been sent to the pharmacy on the NHS or Patient Access App. You can also order your prescription by emailing docman.m83670@nhs.net or visiting the surgery.
Hospital appointments:
You will need to contact the hospital or relevant dept directly, as we have no access to the hospital appointment system or a priority phone line into the hospital
NHS App:
If you have any queries relating to the NHS App, you will need to ring 111 as we have no access to the NHS App or any of its functions
Thank you very much for you co-operation
*PRESCRIPTION NOTICE*
We are no longer taking prescription requests over the phone at the surgery. This is to help waiting times on the phone.
There are a number of ways to order your prescription. Please see below.
- Through the NHS App
- Email to surgery on docman.M83670@nhs.net
- Through your chosen Pharmacy
- Deliver your prescription to the surgery
Thank you for your co-operation.
MY DATA MATTERS
https://www.nhs.uk/your-nhs-data-matters/
Dr Deaville will be leaving the practice on 19th July. She will be taking a well-earned rest and possibly doing some locums until she has decided what she wants to do in the future. I am sure that you will join with us in wishing her all the best for the future and thank her for her time in the practice. She will be greatly missed I am sure by the staff and the patients. There will be no change to the services that you already receive, and you will be able to book in with one of the other GP’s in the practice. Going forward we will be recruiting another GP to join Dr O’Byrne and Dr Clarson here, and will let everyone know when someone is appointed. Thank you for your continued support, and the practice team will be happy to answer any questions that you may have.
Please see the below statement from our CCG regarding vaccinations for Health and Social care staff.
"GP practices as part of Primary Care Networks are not the provider of the Covid vaccine to health and social care staff at this time. Health and social care staff will have access to larger sites such as vaccination centres or hospital hubs.
Frontline health and care workers will be invited for a vaccine over the coming weeks by their local hospital vaccination hub. Staff will be contacted via their organisation to check eligibility and to coordinate liaising with the NHS
Please be patient and you will be contacted to book your vaccine at a vaccination centre when it is your turn.”
The below link is a copy of the letter that has gone to all health and social care employers:
www.twbstaffsandstoke.org.uk
This is the biggest vaccination programme the NHS has ever undertaken. Please do not worry if you have not been contacted yet, we will contact you to book your appointment.
Please note, the dispensary is closed on Tuesday mornings.
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If you are at high risk from contracting coronavirus you can now get free Vitamin D supplements. Follow the link below to find out more...
Get vitamin D supplements if you're at high risk from coronavirus (COVID-19) - NHS (www.nhs.uk)
************Registration*********
How to Register Online
Online 'Pre-Registration' With The Practice
If you live in our practice area and would like to register with us please complete the online pre-registration form available at the link below. You will be registering with the practice rather than an individual GP, but we will do our best to give you an appointment with your preferred GP.
If you wish to register with Keele Practice online click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us.
Pre-registration Form
When you register you will also need to complete the online medical questionnaire below. This is because it can take a considerable time for us to receive your medical records.
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.
Alternatively registration forms that are available from all our reception or downloadable below.
Download the New Patient Registration form (GMS1 form)
New Patient form
Alcohol Audit
Patient Access Password Security
The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.
Security PIN code
In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.
You can read more about Patient Access security PIN codes.
Mobile phone number
We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data.
Find more information about adding and verifying mobile numbers.
We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. However, it’s still possible that some patients might contact your surgery. If this happens please simply ask them to visit our Patient Access support site where they can contact us directly.
Due to the escalated situation concerning Coronavirus and new guidelines received, please be advised that all appointments for the foreseeable future will be triaged via telephone and if it is deemed necessary by a clinician you will be invited into the surgery for a face to face appointment. Thank you for your co-operation at this time.
Coronavirus testing information
By calling 119, members of the public from Staffordshire, Stoke-on-Trent and across the UK, who don't have online access, can book a coronavirus swab test and ask any questions relating to having a test and getting results. This includes drive through test sites, mobile test units and home tests.
The Call Centre handles all enquiries about the testing process, from how someone books an appointment, to what they do upon receipt of their result.
The Centre is open from 7am to 11pm and can be accessed by people with speech or language difficulties by calling 18001 0300 303 2713, as well as by people whose first language isn't English.
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FRONT LINE STAFF SUPPORT LINE
In the current climate of increasing pressures on our healthcare system, our NHS people potentially face significant stresses.
A confidential staff support line has been introduced, operated by the Samaritans and free to access from 7:00am – 11:00pm, seven days a week.
This support line is here for when you’ve had a tough day, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. Trained advisers can help with signposting and confidential listening.
Call: 0300 131 7000
Alternatively, you can text FRONTLINE to 85258 for support 24/7 via text.
If you would like to use our online services please fill out the form below and bring into reception.