Patient Access Password Security


The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.


Security PIN code

In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.

You can read more about Patient Access security PIN codes.


Mobile phone number

We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data.

Find more information about adding and verifying mobile numbers.


We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. However, it’s still possible that some patients might contact your surgery. If this happens please simply ask them to visit our Patient Access support site where they can contact us directly.

To register online with the Practice- click New Patients on the tab above

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Over the counter medicines for festivals and holidays

Pharmacy First

£10 well stocked medicine cabinet

Prescribing over the counter medicines is changing

Please allow 48 working hours for your repeat prescription to be processed

Dispensary Opening Times

Mon       08.30 - 13.00      14.00 - 18.00
Tues      07.30 - 13.00       14.00 - 18.00
Wed      07.30 - 13.00       14.00 - 18.00
Thurs    08.30 - 13.00        Closed
Friday   07.30 - 13.00        14.00 - 18.00

Repeat Prescriptions

Keele Health Centre has an on–site dispensary where patients can have their prescription dispensed if they live over 1.6 km (as the crow flies) from a pharmacy. Anyone not living over 1.6km from a pharmacy will be given a prescription to take to their local pharmacy.

Electronic Prescribing of Prescriptions

If you would like your prescription to go electronically to a pharmacy in England (not available in any other parts of the UK), please go into the pharmacy of your choice and ask them to nominate their pharmacy on your medical records. This will ensure that your prescription goes to the correct pharmacy. If you change your nominated pharmacy temporarily (eg if a student goes home or you are on holiday), you must remember to change it back.

Ordering repeat prescriptions

If you take medication on a long–term basis, you can ask for a repeat prescription by telephone as long as you are able to quote the name of drug and strength required. You can also call in and ask at the dispensary. Your prescription will be available for you to pick up in two working days. You can also order your repeat prescription online or by an app on your phone. If you wish to do this please ask reception for the forms to register you for this service. When you have registered you will be able to order your repeat prescription 24 hours a day but please allow 48 working hours for this to be processed. You will be able to check on the app/online when your prescription has been processed and also be able to view your previous orders and make appointments on-line


If you need a repeat prescription in an emergency please advise the dispenser, so that she can arrange for you to collect either the medication or the prescription as soon as possible. Please do not order this via the app/online. If you have your drugs dispensed at the practice and the drug that you require is not in stock you can take the prescription to a pharmacy where they will be able to dispense it for you. If you require the "morning after pill" please ring reception and they will arrange an appointment with either the doctor or nurse urgently or go to a local pharmacy. If you require an emergency prescription when the surgery is closed, ring the surgery phone number and you will be re-directed to 111 or go to a local pharmacy who is able to give this to you. 

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